Product Return Policy

Applies to: All Antenna and RF Components products sold by HL Global Corp in the United States, through its Hypersignal Brand.

1. LIMITED WARRANTY

HL Global Corp (“the Company”) warrants to the original end-user purchaser (“Customer”) that its Hypersignal antenna products and RF Components (“the Product”) will be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of original purchase, unless otherwise specified in writing.

This Limited Warranty is subject to the following terms and conditions:

1.1 Coverage

This warranty covers the replacement of any Product found to be defective due to faulty materials or workmanship. The warranty is limited to the original purchaser and is non-transferable.

1.2 Warranty Duration

The standard warranty period is one (1) year from the original purchase date. Proof of purchase is required. Extended warranty periods may apply for specific products, as indicated in the product documentation or at the time of sale.

1.3 What Is Covered

·       Defects in materials and workmanship

·       Manufacturing faults that affect product functionality

·       Antenna performance degradation not caused by external damage

1.4 What Is Not Covered

·       Physical damage from misuse, abuse, accidents, or unauthorized alterations

·       Damage caused by improper installation or maintenance

·       Cosmetic damage that does not affect functionality

·       Environmental damage including water, lightning, or other natural disasters

·       Use of the product with incompatible or third-party equipment

1.5 Remedies

If a defect arises and a valid claim is received within the warranty period, the Company or Authorized Dealer will, at its discretion:

·       Repair or Replace the Product with a new product or refurbished one

·       Refund the original purchase price (if replacement or repair is not possible)

1.6 Limitations

The Company is not responsible for any data loss, service interruption, or economic loss arising from the use of the Product.

2. PRODUCT RETURN POLICY

30-Day Return Period:
Products may be returned within 30 days of the original purchase date for a refund or replacement, subject to the following conditions:

·       Product must be in new, unused condition with original packaging

·       Proof of purchase from an authorized dealer must be provided

·       All accessories and documentation must be included

Restocking Fee:
A 15% restocking fee may apply for non-defective returns.

Non-Returnable Items:

·       Custom or special-order antennas

·       Products damaged due to customer misuse

3. RETURN AND WARRANTY CLAIM PROCESS

Step1 - Contact Support:

Before proceeding with product return, please give us a quick call at 1-800-761-5161, or email our support team at Support@hypersignal.us.

Our technical experts are ready to diagnose the problem and most issues can be resolved

quickly.

To initiate a return or warranty claim:

Please contact the Authorized Dealer where you purchased the product, and please provide the following:

·       Proof of purchase from the authorized dealer

·       Description of the issue

·       Product model and serial number

Step 2: Obtain Return Merchandise Authorization (RMA) from the Authorized Dealer:
If eligible, a Return Merchandise Authorization (RMA) number will be issued. Returns without an RMA will not be accepted.

Step 3: Ship the Product:
Based on Authorized Dealer guidance, send the product to the designated return center, using a trackable shipping method. The RMA number must be clearly marked on the package. The customer is responsible for return shipping costs, which are non-refundable. Also, please consider shipping insurance for returned items.

4. LIMITATION OF LIABILITY

The Company shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Product. Liability is limited to the original purchase price of the Product.

5. GOVERNING LAW

This warranty shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws principles.

6. CONTACT INFORMATION

HL Global Corp
850 New Burton Road, Suite 201, Dover, DE 19904, USA
Email: Contact@hypersignal.us
Phone: 1-800-761-5161
Website: www.hypersignal.us